PreciYours Refunds

The Indonesian version is the reference; this English version says the same thing.

Effective from: 15 November 2026

The PreciYours Weekly License and Annual License are paid once through Google Play and do not renew automatically. You can try PreciYours with the Free plan before buying.

During closed testing, purchases are not open yet. Testers get a free test license with a test code, so there are no payments yet. This page applies as soon as purchases open.

1. Within 48 hours of purchase

Request a refund directly from Google Play:

Open the Play Store app.
Tap your profile picture, then Payments & subscriptions › Budget & history.
Choose the PreciYours purchase, then tap Report a problem.
Pick a reason and submit.

Requests within 48 hours are decided by Google under Google Play's policy (https://support.google.com/googleplay/answer/2479637).

2. More than 48 hours after purchase

Email [email protected] with:

your Google Play order number (starts with "GPA.", found in Google's receipt email), and
a short description of the problem.

We reply within 3 business days. First we help solve the problem, for example with Restore purchases or by making sure you use the same Google account you bought with.

3. We refund when

you were charged more than once for the same purchase because of a system error;
the payment succeeded, but the license is not active and we cannot restore it; or
PreciYours cannot shrink videos on your phone because of a technical problem we could not help fix within 7 days of your contacting us.

Requests for other reasons are considered case by case, in good faith.

4. When a refund is made

The money is returned through Google Play to the payment method you used.
The refunded license stops, and your plan returns to Free.
Your original videos, results, and history are not changed.

5. Your consumer rights

This policy does not reduce your rights as a consumer under the laws that apply in Indonesia.

6. Contact us

Naufal Azmi Rabbani, email: [email protected].